Privacy Policy
Last updated: 2 October 2026
This policy explains what personal information KeniClean (“we”, “us”) collects when you use our website, our online ordering system and our mobile app, why we collect it, who we share it with and what choices you have. We collect only what we need to pick up, clean and return your clothes.
Who we are
KeniClean is a laundry and dry cleaning business at 59, Sampige East Park Road, 15th Cross Road, Malleshwaram, Bengaluru 560003, India. For anything about your personal information, write to support@keniclean.com or call +91 96200 87786.
What we collect
- Contact details: your mobile number (used to log in with a one-time code sent on WhatsApp, and to send you order updates there) and your name. An email address only if you give one, for example through the contact or franchise form.
- Addresses: the pickup and delivery addresses you save, including the map location you mark, so our rider can find you and so we can tell whether we deliver to you.
- Areas asked about: when you check a spot on the map or save an address, we note the rough area (rounded to about 100 metres, with no name or phone number) so we can see where pickups are being asked for, including places we do not serve yet.
- Orders: the items and services you book, pickup slots, instructions you write for us, bills, order status history and whether an order has been paid.
- Messages: what you send us through the contact form, the franchise form, phone or WhatsApp.
- Technical data: basic server logs such as IP address, time and the page or action requested, kept for security and troubleshooting. If you turn on notifications in the app, a device token so we can send you order updates.
We do not collect payment card details. Payment is by cash or UPI when your order is delivered. We do not ask for sensitive information such as government ID numbers, and we do not knowingly collect information from children.
Why we use it
- To confirm it is you (one-time code sent to your number on WhatsApp).
- To collect, process, bill and deliver your orders, and to call or message you about them.
- To answer your questions and handle complaints.
- To keep accounts and tax records that the law requires.
- To keep our systems secure and prevent misuse.
We do not sell your personal information, and we do not use it for advertising by other companies. We will send promotional messages only if you have agreed to receive them, and you can stop them at any time.
Who we share it with
- Our staff and riders, who see the name, phone number, address and order details they need for pickup and delivery.
- Service providers that run our systems: website and server hosting, the database, WhatsApp (Meta), which delivers login codes and order updates to your number, and the map service that shows the map when you mark your address (it receives your device’s IP address and the map area you view, not your name or order). They may use the information only to provide that service to us.
- Authorities, when the law requires it.
How long we keep it
We keep your account, addresses and order history while you remain a customer, so you can reorder and track orders. Bills and related records are kept for as long as accounting and tax law requires. Login codes expire within minutes. When information is no longer needed we delete it or remove the details that identify you.
How we protect it
- All connections to the website, the app and our servers are encrypted (HTTPS).
- Customers can see only their own account, addresses and orders.
- Staff access is limited by role, staff passwords are stored only in hashed form, and administrative actions are logged.
- Backups are encrypted and stored separately from the live system.
No system is perfectly secure. If a breach affects your personal information we will tell you and the authorities as the law requires.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong or out of date;
- delete your account and personal information, except records we must keep by law;
- stop using your information for a purpose you earlier agreed to (withdraw consent).
You can change your name and remove saved addresses yourself in the app. For anything else, or to raise a concern or complaint, email support@keniclean.com. We will reply within a reasonable time. If you are not satisfied with our response you may complain to the Data Protection Board of India.
Cookies and storage on your device
The website stores a login token and your cart on your device so you stay logged in and do not lose your order while booking. We do not use advertising cookies.
Changes to this policy
If we change how we handle personal information we will update this page and the date at the top. For significant changes we will tell you in the app or by message.